30-Day Returns

We accept returns within 30 days of delivery on tags that are new and unused, for defective and non-defective items alike. If the tag has not been worn and is in its original condition, you can send it back for a full refund.

We provide a free return label you download and print — return shipping costs you nothing, and we charge no restocking fee. Once your return reaches us, refunds are processed within 10 days to your original payment method.

Exchanges are not accepted. If you would like a different design, colorway, or size, please return the original tag for a refund and place a new order.

Defects, Blemishes & Tech Issues

We stand behind the craftsmanship and technology of every tag. If your item arrives with any of the following, we’ll replace it at no cost:

• A manufacturing defect — visible blemish, crack, chip, or finish flaw
• An engraving error on our end — misspelling, missing detail, or incorrect info that doesn’t match your order
• An NFC scanning issue — if the smart tag doesn’t function correctly when held near a compatible smartphone
• Damaged in transit — arrives broken or compromised

NFC Warranty (separate from returns)

In addition to the 30-day return window above, every tag carries a one-year warranty from purchase date against NFC and scanning failure. This is a replacement warranty, not a return window — your tag should work the day it arrives and every day after.

How To Start a Return

Email or call us within 30 days of delivery with:

• Your order number
• Confirmation the tag is unused and in original condition
• For defects: a clear photo of the issue (and a short video for scanning issues, if possible)

We’ll email your free return label the same or next business day.

What’s Not Covered

• Returns requested more than 30 days after delivery
• Tags that have been worn or used — we accept new, unused condition only
• Exchanges — please return for a refund and reorder instead
• Damage from accidents, pet chewing, or loss after delivery
• Free replacement for engraving errors caused by incorrect info submitted with the order — please double-check spelling at checkout

Our Promise

We care deeply about getting this right for you and your pet. If something isn’t up to our standards, tell us — we’ll make it right. Every tag we make carries Shiloh’s story, and we won’t put our name on anything we wouldn’t be proud of.

Last updated: July 2026